Privacy Policy

Introduction

Essay Grader AI ("we," "our," or "us") is operated by LMS Hosting Services. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

Information You Provide

When you use Essay Grader AI (including AI Essay Grader, AI Essay Maker, and AI Content Creator plugins), we collect:

• Site Identification: Your Moodle™ Site Identifier (a unique identifier you create)
• Contact Information: Email address for communication and transaction receipts
• Payment Information: Processed securely through Stripe (we do not store credit card details)

Automatically Collected Information

• Usage Data: Credit consumption records, API request logs, and timestamps
• Technical Data: IP addresses, browser type, and device information
• Transaction History: Records of credit purchases and consumption for billing purposes

Student Submission Data

When your Moodle™ plugin sends student essay submissions to our API for AI feedback generation, we process this content to provide the service. We do not permanently store student submissions after processing is complete. Similarly, essay question generation requests are processed in real-time and not stored.

How We Use Your Information

We use the collected information to:

• Provide and maintain Essay Grader AI services (AI Essay Grader, AI Essay Maker, and AI Content Creator)
• Process payments and manage your credit balance
• Send transaction receipts and service notifications
• Provide customer support and respond to enquiries
• Monitor and analyse usage patterns to improve our service
• Detect and prevent fraud or unauthorised access
• Comply with legal obligations and enforce our Terms of Service

Information Sharing and Disclosure

Third-Party Service Providers

We share information with trusted third parties who assist us in operating our service:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• OpenAI: Student submissions are sent to OpenAI's API for AI feedback and content generation (subject to OpenAI's privacy policy and data usage policies)
• Google: Supported AI features use Google's image-generation and speech services, including Chirp 3 HD voiceover synthesis (subject to Google's privacy policy). The provider used depends on the feature.
• Cloud Hosting Providers: For secure data storage and service delivery

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Requests from government authorities
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Secure API key authentication
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. Whilst we strive to protect your information, we cannot guarantee absolute security.

Data Retention

• Account Information: Retained whilst your account is active and for 7 years after closure for tax and legal compliance
• Transaction Records: Retained for 7 years in accordance with Australian taxation requirements
• Student Submissions: Processed in real-time and not permanently stored
• Usage Logs: Retained for 12 months for service improvement and security purposes

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Complaint: Lodge a complaint about our privacy practices with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at support@lmshostingservices.com

International Data Transfers

Your information may be processed and stored outside of Australia, including:

• Cloud servers located in various regions for performance optimisation
• OpenAI's servers (located in the United States) for AI processing
• Stripe's infrastructure for payment processing

We ensure appropriate safeguards are in place when transferring data internationally, in accordance with Australian privacy laws.

Cookies and Tracking

We use essential cookies to:

• Maintain your session and preferences
• Ensure security and prevent fraud
• Analyse website performance and usage

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

Children's Privacy

AI Essay Grader is designed for use by educational institutions and their staff. We do not knowingly collect personal information directly from children. Student submissions processed through the service are the responsibility of the educational institution using our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

LMS Hosting Services
Email: support@lmshostingservices.com
Phone: +61 458 487 004
Location: Perth WA, Australia

Office of the Australian Information Commissioner

If you have a complaint about how we handle your personal information, you may contact the OAIC:

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au