The most common student support requests at RTOs are predictable: 'When is my assessment due?', 'What does the rubric require?', 'How do I submit my assignment?' These questions are sent at 10pm when no trainer is available, causing frustration and delays. The AI Support plugin places an AI assistant inside every Moodle course that knows your specific course content, your policies, your assessment requirements, and your FAQs — and answers student questions instantly, around the clock.
Why your RTO needs this
Student satisfaction and completion rates are closely linked to response time when students are stuck. Every hour a student waits for an answer is an hour they might decide the course isn't worth continuing. The AI Support plugin dramatically reduces this friction — students get instant help, and trainers receive only the complex escalations that genuinely need human judgment. It also reduces administrative burden: commonly asked questions are answered consistently without variation, and the question logs give you insight into what students are actually struggling with.
Key Features
Course-Specific Knowledge
Load the AI with your course guides, FAQs, assessment briefs, and policy documents. Students get answers specific to their actual course — not generic advice.
Assessment Query Handling
The AI answers questions about assessment tasks, submission requirements, rubrics, and deadlines with reference to the specific documents you've provided.
24/7 Availability
Students get instant responses at any time — including evenings, weekends, and public holidays — without trainer involvement.
Human Escalation
When a question exceeds the AI's knowledge or is flagged as sensitive, it automatically escalates to a trainer via Moodle messaging.
Question Analytics
Trainers see aggregated analytics on what students are asking — identifying content gaps and confusion points for future course improvement.
Common Use Cases
- 1Providing out-of-hours support for self-paced online VET students studying evenings and weekends
- 2Handling high-volume FAQ queries during busy enrolment and assessment submission periods
- 3Supporting international students who may hesitate to contact trainers directly due to language barriers
- 4Reducing trainer email burden by automating responses to predictable, recurring student questions
Related topics
AI student support Moodle, Moodle chatbot plugin, 24/7 student help RTO, AI helpdesk Moodle, student support automation VET
Ready to get started?
Read the full documentation or explore pricing for your RTO.